The colours are long-lasting, but like any handmade product, they may naturally change over time. Heat, humidity, frequent use, and prolonged exposure to sunlight can sometimes cause slight colour transfer or fading. These subtle changes are part of the character of recycled materials and handcrafted pieces.

Yes, because each piece is handmade, slight variations in size, shape, color, and finish are to be expected. These details are part of its unique character and a reflection of the craftsmanship behind it.

Our pouches are made from vintage saris, so availability varies depending on the fabrics we have on hand. We carefully choose one that complements your order, while keeping a little surprise along the way.

Production and shipping times vary depending on demand and our artisans' schedules. For a more accurate estimate, please get in touch with us directly. We'll be happy to discuss your project and provide the most up-to-date timeframe.

We do not currently have a showroom. If you have any questions or would like to see additional photos, please get in touch with us.

Products may be returned or exchanged according to our return policy, and some of our pieces are also available through our retail partners.

Yes. Our bags are designed for everyday use and are made from handwoven recycled plastic, making them both strong and flexible.
Like any handmade product, they should not be overloaded. Carrying excessive weight over time may put strain on the handles or affect the shape of the weave.

Yes. Custom orders are possible for selected Scoubidou and Crochet styles. Depending on availability, we can often adapt colors, dimensions, and certain details to create something that's just right for you.

Each product page includes detailed dimensions to help you find the right fit.

As a general guide:

• Mini & Small - for the essentials and days out
• Medium - ideal for everyday use, work, or Pilates
• Large & Maxi - perfect for the beach, grocery shopping, or weekends away

You can also refer to the photos to get a better sense of the size and proportions.

Possibly. For our Scoubidou and Crochet collections, we may be able to recreate certain styles.
As most of our bags are produced in small quantities and many are one of a kind, availability will depend on the model.
Feel free to send us a photo or a description, and we'll let you know if we can create something similar.

Yes, most of our bags can be worn over the shoulder. Depending on the size of the bag and the length of the handles, the fit and comfort may vary.
If you're unsure about a particular style, feel free to get in touch and we'll be happy to help.

The recycled plastic used to make our bags is water-resistant, making them well suited for the beach and everyday use. They can be easily rinsed with water after use.

The time required varies depending on the size of the bag (Scoubidou and Crochet collections):

• Mini: approximately 3 hours
• Small: approximately 5 hours
• Medium: approximately 7 hours
• Large: approximately 9 hours
• Maxi: approximately 11 hours

Each bag is woven by hand, making every piece the result of hours of skilled craftsmanship and attention to detail.

Yes. You have 14 days from the date of delivery to request a return for a refund or exchange.
Items must be unused, in perfect condition, and returned at your own expense with all original components included (silk pouch, accessories, etc.).
Please contact us by email before returning your order, and we'll be happy to guide you through the process.

Orders are prepared within 1–2 business days.

Estimated delivery times:

• France: 2-4 business days
• Europe: 2-8 business days

Please note that delivery times are estimates and may vary during busy periods or due to circumstances beyond our control.

Yes. We offer shipping to most countries around the world.

All orders are shipped from Marseille, France.

Yes. Local pickup is available in Marseille (13011 or city centre) by appointment.
This option allows you to avoid shipping fees and unnecessary transport. Once a pickup time has been arranged, we kindly ask that it is respected.
If you have any questions or would like to arrange a pickup, please don't hesitate to get in touch.

A tracking number is provided for every order.
If you need any assistance, please contact us at hello@moka-thelabel.com.

Please note that delivery times may occasionally be longer due to shipping delays, customs clearance, or other circumstances beyond our control.

Please contact us at hello@moka-thelabel.com and include photos along with a description of the issue.

We will do our best to find a suitable solution. As each piece is unique, we cannot always guarantee an identical replacement.

Returns are accepted within 14 days of delivery for items that are unused, not on sale, and not personalised.

The following items are not eligible for a refund:

• Personalised items
• Sale or imperfect items
• Special editions
• Gift cards